Why is my Comcast Xfinity service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 121,809 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 17: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Houston, Richmond, Franklin, Duluth, Fort Myers, Rancho Cordova, Indianapolis, Milwaukee, Southfield, Brandon, Tabernacle, Harrisonburg, San Jose, Denver and Phoenix.
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| City | Problem Type | Report Time |
|---|---|---|
 DeLand | Internet | |
| Pasadena | TV | |
| Santa Fe | Wi-fi | |
| Houston | Wi-fi | |
| Richmond | Internet | |
| Franklin | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Dusty Tague (@DustyTague) reported
Interesting, my router only shows about 60 percent of what comcast is showing for my usage. I believe comcast since I do see a discrepancy between what my network connection on my computer shows and what the router shows for that same client.
- vibe capitalist (@yunggtunafish) reported
I wish Comcast a very go **** yourself
- Denise C (@DuhTroof) reported
@donie I’ve been getting similar messages from random numbers this week as an Xfinity customer. Never got them before.
- Tyler (@maxillipeds) reported
Espn+ is such ****. How am i gonna pay monthly only to be able to stream certain games without an xfinity login?
- Jeff Landtiser (@nhrafan23) reported
@XfinitySupport It works most of the time then randomly freezes up. I dont have any problems with other streaming apps on the firestick. I've seen other people complain about this issue in comcast forums.
- Alyssa Kae (@misslyss47) reported
Every time there’s an internet provider outage, they should have to take a minimum of $10 off of your bill for that month. We are paying for working internet @Xfinity how about it starts working…
- Aicks5 (@Aicks51) reported
@BewitchingYT @Xfinity That sucks!
- CMDR Glitterbeard (@o7_Glitterbeard) reported
@m00zed @CMDR_RayMobula They all suck. ATT was a pile of dead birds as well.The only ever good service I had was with BlueWin. And they cranked out a higher speed, while reducing the monthly fee - automatically. XFinity … noo … The service guy told me I can get 3x the speed for 1/2 the price.
- Doja Cat stan acct (@Trey_Duuce) reported
Xfinity is the worst internet I’ve ever had
- Lou Rande (@wwdiner) reported
@EagenSkip @FPWellman Me too! Xfinity mobile uses the Verizon network
- Kevin (@huh1985) reported
@Xfinity how long does a customer have to wait to hear about a ticket number? 2 weeks or longer? What about to your rewards call line? Same timeframe or longer? How about in a call? No response back after being put on hold after 30 mins? Utter disappointment all around
- Andrew Silverman (@Road_Warrior100) reported
@BroadStBull If we trade JVR for a new Zamboni there will be cap room. Do it! Why is he even playing? Let the prospects play. Mismanagement everywhere in this organization - Comcast sucks as an owner
- Reema Saleh (@reemasabrina) reported
wow i pay money for xfinity to treat me like this huh
- YoungMasterRio (@Callme_Rio1) reported
**** xfinity im paying 170 a month to get analed by outages
- Rocky Mountain Power UT (@RMP_Utah) reported
@bethtannerslc @trashpandamagoo @XfinitySupport Hello Elizabeth, thank you for notifying us of the downed wire. We investigate all down wires for safety, due to liability reasons, if the equipment is not ours , we cannot repair. If the wire belongs to Xfinity, you would need to contact them directly. - Miranda
- Michael Pro (@mprovojr) reported
Our @Xfinity internet is out AGAIN, for the like 7th time this year. 2 different brand-new modems. Brand-new coax cable inside & from pole to house. 4 techs to our house in less than 3 months. We STILL keep losing the internet. So infuriating. Horrible service.
- Big Bad (@JoshHorford) reported
@SegoCasey @Xfinity Damn, bet though
- Jeff Landtiser (@nhrafan23) reported
@XfinitySupport when are you going to fix the xfinity stream app?
- Daddy harlot (@DaddyHarlot) reported
Hi I rarely post just want to share #CenturyLink #Comcast and #xfinity should be ashamed as corporations for customer service and the billions of hours wasted by customers yearly. Perhaps they should pay consumers for time. There systems have been programmed to steal
- Grimm (@grimm1216) reported
Day 1 with @Xfinity and there’s already an issue. Why do y’all require a cable-jack for ******* internet? I got a cable-jack on one end of the living room and an Ethernet port or whatever it’s called on the opposite end. I need a solid 15ft of cable to connect this thing 😡
- cheesesteak8 🇺🇦 🌻🧀🥩8️⃣🍺🇬🇷🇮🇹🇮🇪 (@cheesesteak8) reported
@mehdirhasan Corporate Media. @MSNBC is owned by @comcast Can you say that Big Cable Daddy has no sway over reporting of issues?
- Xfinity Support (@XfinitySupport) reported
@christophorus23 I do apologize there is not a way to connect directly to the secure profile. The app will automatically install the Xfinity WiFi secure profile to help your device connect to secure Xfinity WiFi Hotspots where available.-Richard
- Randy Fisher (@violafisher) reported
@comcast Comcast is shaping the future of customer harassment, seeking collection years later for unpaid sums that were promised as credits for excessive service outages! (Not to mention the slow speeds a fraction of promised and paid for - like 25-35mbps instead of 600!)
- MiKE N (@HOBO110026) reported
@craigcartonlive ergo Comcast owns peaco*ck Network
- Andrew Silverman (@Road_Warrior100) reported
@BroadStBull What is purpose of playing Jones? This is a rebuild let’s see what the guys in the AHL can do? Man our player development and management sucks a caveman can do a better job than these Comcast Characters
- Thomas C. Portello (@TomP517) reported
@EvanRobertsWFAN Dropped Comcast because it didn’t support SNY app. Switched to YouTube TV which Does. Down in Myrtle Beach SC on Vacation, loaded SNY app on TV, linked it to home account & Watched deGrom/Scherzer game, LOVE the SNY APP!!
- just me (@mdiogene4) reported
@Xfinity @XfinitySupport I’m very disgusted and appalled by your IT support team member. I never knew your policy was to hang up on a customer and told supervisors have better things to do!
- Cary Maimon (@carymaimon) reported
@AskeBay I am having the worst customer service experience as a seller. I thought Xfinity was bad, this is whole new level. I do I file a complaint with someone who can respond
- Christine 🇺🇦 (@type1christine) reported
@sasha_reeves @Xfinity @XfinitySupport Noooo ours is slow today too!!
- Billy Mutch (@Bmutch) reported
@exavierpope My last customer service call to Xfinity, dude called me “Sir William” the entire time. I also should have run but my ego was too fluffed.
