Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Richmond come from postal codes 77469.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,292 ratings
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Problems in the last 24 hours in Richmond, Texas
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 04: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Richmond, Fort Bend County, Texas
The most recent Comcast Xfinity outage reports came from the following cities:Richmond and Sugar Land.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Richmond | Internet | |
| Richmond | Internet | |
| Sugar Land | Internet | |
| Sugar Land | Wi-fi | |
| Sugar Land | Internet | |
| Sugar Land | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Richmond, Texas
Latest outage, problems and issue reports in Richmond and nearby locations:
- Mohammad Baqai (@afnanbaqai) reported fromPecan Grove, Texas
@ComcastCares#mobile_Care Due to inconveniences I was suppose to get a few free overages in case I went over data limit but they were never added to my account. Please help in adding those to my account.
- Marti Smith (@spartimarti) reported fromCinco Ranch, Texas
@comcastcares We have a problem in Katy TX, ESPN 2 is down.....
- Mi’Chael Myurz (@juicelessjerome) reported fromCinco Ranch, Texas
@xfinitymobile really is trash. I reached out once about my issue, and was told to DM @comcastcares and never got a responsr after 3day. Visited the store and was told they couldn’t fo anything but a network reset for the slow speeds. Definitely aren’t using Verizon towers
- Furry Gaymer #Gaymer (@Authentic_EI) reported fromGreatwood Village, Texas
The WiFi is out at my house. It's not my router or modem. So I'm guessing the problem is on @Xfinity side.
- Danh Phan (@maydaydphan) reported fromMission Bend, Texas
@Xfinity get yo sh*t together. #comcastdown
- Travis Nicholson (@rydclyde) reported fromSugar Land, Texas
@disneyplus @VZWSupport this is easily on the level of poor service one expects from Comcast ... this rollout is 100% garbage
- Mohammad Baqai (@afnanbaqai) reported fromPecan Grove, Texas
@comcastcares Even after all the escalations I still out here waiting for internet. Wind stream is coming to this area and laying down their fiber lines. Once they have completed their setup I am gone. No longer will stay with such a company that can’t provide support to its customers!
- Martinez (@oouuarian) reported fromSugar Land, Texas
my phone provider has better internet service than xfinity wifi. smh
- Blair Henderson, MS, EP-C (@Blairthetrainer) reported fromSugar Land, Texas
I called @comcast customer support because my internet is out. They told me unplug it and plug it back in. I told them I did it already they said do it again then got off the before the lights even came on. Now I’m still without service.
- Mohammad Baqai (@afnanbaqai) reported fromPecan Grove, Texas
@ComcastCares#mobile_Care horrible customer service. Been waiting for 3 months with no internet. If I could get another provider I would go for them in a heartbeat. They called me saying they ready to service and have come out twice with no luck. Waste of my time and technician!
- Jordan Adams (@Jordanadams53) reported fromRosenberg, Texas
Man I work all day to come home and when I wanna chill and watch TV my cable company has an outage 😭😭😭 estimated time that its fixed is 9:43 pm!! @Xfinity why you gotta do me like this 😂
- Blair Henderson, MS, EP-C (@Blairthetrainer) reported fromSugar Land, Texas
@comcast There isn’t an outage
- Tom O'Brien Jr. (@TommyOGolf) reported fromSugar Land, Texas
@Xfinity @comcast ARE THE WORST!They interrupt internet service for “scheduled” maintenance AND DONT TELL ANYONE! You guys SUCK! Begging @verizon for their 5g outside the loop!!!!! Xfinity/Comcast Sucks!!!!! Automated system hangs up on you!#WifeWorksAtNight #NeedsInternet!
- Roger for Philippians 4:8 🙏🏻 (@MrB_Loves_Jesus) reported fromGreatwood Village, Texas
Dear @comcast ,Your service is an embarrassment to connectivity. Every 3 or 4 months; I have to call your people out here to figure out why my connection is so bad! What do you do with the money I pay you (which, by the way, you owe me at least a free month for lack of service),
- Larry Lee (@lblee58) reported fromRosenberg, Texas
@RichardAllenIDR @MattWeaverAW What do you expect from someone who has never been successful at any level of Nascar (1 cup win, 3 Xfinity wins). Maybe he should retire as there’s no way he’ll win again.
- Lowell A. Doringo (@LoloDoringo) reported fromCinco Ranch, Texas
@Xfinity Damn it...I’m not crying, you’re crying!!!
- hoodie yan (@yannickrizvi) reported fromSugar Land, Texas
There’s a guy at my house from xfinity fixing our stuff bc I got the worst WiFi in existence and I’m definitely the last person who should be home trying to answer questions for him about tech related things
- Edgar David (@edgardavid84) reported fromCinco Ranch, Texas
@HyvonenLarry @comcastcares So definitely when you get here I wont be coming back. Lost a customer over $10. Good job
- Web 🕸 Tilton (@webtilton) reported fromCinco Ranch, Texas
@LauraGomezNews Yeah, but I’ve always had to watch FD on FuboTV. Either I didn’t know I had it on Xfinity or it used to be in Standard Def, I’m not sure why I never found it. But @JerryMiraFutbol just told me where it was and it works!
- Houston Hamstrings (@touring_low) reported fromSugar Land, Texas
@SterlingB126 Hopefully Xfinity hook up my damn cable/internet before I get home so I don't have to stream that sh*t on my phone again.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- NaturalVentilation (@NaturalVentila1) reported
@X1000D Do you have basic reading comprehension problem? Comcast is data capping using their own opaque meters.
- AV44 (@Bigdaddy_Perry) reported
Anytime these Haitians in my house piss me off, I go on my Xfinity app and suspended the WiFi access on their devices and tell them there is an outage in the area.
- jon (@jnyasn) reported
@comcastcares Hey Comcast need some help here.
- Dustin Williamson (@PantsOfParty) reported
@Xfinity @comcast @comcastcares so during a pandemic you are going to introduce data caps. Everyone else has gotten rid of them and you add new ones. Awful company. If you weren’t a monopoly you would be out of business.
- 𝓴𝓪𝓭𝓮𝓷 (@____kaden) reported
@Xfinity yall wifi ******* SUCKS bro
- SGR (@sgeorgetter) reported
@Big_Jimbo75 While that’s true most places, that’s not really the problem here. In Chicago I can get AT&T, Spectrum, RCN, or Xfinity. It’s more that my apartment building decided for me that it can only be AT&T, and they went with a provider that no longer offers true cable for new customers.
- super popular and definitely mean (@lil_oonz) reported
@Xfinity NEED HELP INTERNET IS OUT
- Angelo Mariucci (@angelom1972) reported
@SAINtJHN @Xfinity @SoundCloud Comcast service service sucks!! Has not worked right since 11/11!!!
- Angelo Mariucci (@angelom1972) reported
@Xfinity @HERMusicx @pandoramusic Comcast service service sucks!! Has not worked right since 11/11!!!
- Dustin Williamson (@PantsOfParty) reported
@comcastcares my speeds are my modem at only 421 mbps down doing repeated tests. I pay for gigabit. I need this fixed ASAP and get the speeds I pay for.
