Comcast Xfinity Outage in Chandlers Valley, Pennsylvania (2024)

FAQs

How do I find out if Xfinity is down in my area? ›

Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home. If the outages are related to upgrades, check your My Xfinity app for more info.

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.

Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.

Is Comcast the same as Xfinity? Yes. Comcast owns Xfinity and launched the brand back in 2010. Comcast offers internet, TV, home security and phone services under the Xfinity brand.

No, Xfinity does not offer any senior discounts on its internet or cable plans. However, seniors can often save by bundling multiple services through Xfinity. What is the $9.95 plan from Xfinity? Xfinity Internet Essentials is one of the most affordable internet plans at just $9.95 per month.

Say "I would like to speak to a person".

Or, repeat the words "operator," "agent," and “representative.” You can also try, "I would like to speak with a human being." Since these systems often miss the first 1/4 second of your statement, full sentences allow for a clearer understanding.

If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489).

There can be several possible reasons for the bad connection of Xfinity internet. It can be due to network congestion, local network outage, bandwidth restriction or excessive data usage. Manage your data usage on connected devices and contact ISP for local outages.

Is Comcast in decline? ›

Moreover, a slowdown in housing transactions amid high interest rates has resulted in a decline in new home broadband connections. Over Q1 2024, the most recently reported quarter, Comcast lost a total of 65,000 total domestic broadband customers, with its cable business losing 487,000 customers.

There can be various reasons behind the random disconnection of Comcast's internet. These include issues from ISP, loose cable connections, an overloaded router, corrupted/old firmware, signal interference, or some hardware issues.

The best alternatives to cable internet are fiber and 5G. Fiber has faster download speeds than cable and much faster upload speeds. 5G is on par with cable speeds and might soon overtake them. It also has the advantage of being wireless.

To see if the Full Network Test is available to you, go to the Xfinity app, select WiFi, select View WiFi equipment and then select Internet Health. If you see a Full Network Test tile, then you're good to go.

Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.

Where can I find the Xfinity Speed Test? To use the Xfinity Speed Test, go to speedtest.xfinity.com using your desktop or handheld device's browser and select Start Test. The Xfinity Speed Test is also available in the Xfinity app (Apple App Store or Google Play) for some Xfinity Internet customers.

We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address.