Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Springfield come from postal codes 01105.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,292 ratings
Thank you!
Problems in the last 24 hours in Springfield, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Springfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 04: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Springfield, Hampden County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:West Springfield, Indian Orchard, Springfield, Westfield, Holyoke, Chicopee, Wilbraham, Southwick and South Hadley.
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| City | Problem Type | Report Time |
|---|---|---|
 West Springfield | Wi-fi | |
| Indian Orchard | ||
| Springfield | Internet | |
| Westfield | Wi-fi | |
| Holyoke | Wi-fi | |
| Chicopee | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Springfield, Massachusetts
Latest outage, problems and issue reports in Springfield and nearby locations:
- Ryan Shanks 👁🗨 (@ryanshanks) reported fromLongmeadow, Massachusetts
Come on @comcast your killing me! Get this Texas game back on! #wtf #HookEm 🤘🏻
- Pete Skerritt (@PeteSkerritt) reported fromCity of West Springfield Town, Massachusetts
I’m hurriedly trying to download a bunch of video content to my phone before Xfinity takes down internet service here for at least most of tomorrow. The timing sucks. Nothing worse than being stuck at home on vacation instead of at work while this is going on.
- Chris O’Brien 🤙🏻 #Billsmafia (@ChrisOB413) reported fromSpringfield, Massachusetts
@Xfinity so help me God, why am I getting terrible internet AGAIN?!
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
@Xfinity A tech visit is already scheduled for tomorrow AM, which will hopefully solve the problem. Connectivity has been inconsistent since the service began a little over a month ago, and phone/chat tech has no idea why.
- TheRealMaleQueen. 🇺🇸 (@LetticiaChacon) reported fromSpringfield, Massachusetts
If you think they ain't watching you on the Wi-Fi they watching you on the Wi-Fi. Catch You Slipping. When you sign that consent form to use Wi-Fi. Wonder why that **** don't work.#Xfinity
- Kathy Bates☦07🇬🇷🇮🇹Sixx ♋ 🐶MikaBitch🐶 (@Kathy07SixxJJ) reported fromSpringfield, Massachusetts
@comcast please have customer retention call me
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
I think Xfinity is legit stumped, because speeds directing to Xfinity-related servers are still just fine. But YouTube is broken. Some websites don’t work. I’m afraid to turn on my Xbox One or Switch, since they probably can’t connect at dial-up speeds.
- Tanner 🎃 🍂 (@TheWonderBoy_24) reported fromWestfield, Massachusetts
@dabfordale The fact that a majority of the Saturday races are EARLIER than the Sunday races is my issue. It's backwards. It also proves that we are likely to not see much qualifying/practice for Xfinity/trucks and probably a quick prac/qual/race on Sunday.
- Eileen Flaherty (@ebf19) reported fromWest Springfield, Massachusetts
@Xfinity could possibly be the worst cable provider. I have been working to gain access to the @usabasketball men’s game on @peaco*ckTV that we have in our current plan for the past two hours and still nothing. This is ridiculous
- The Beast DjLimelite (@DjLimeliteBR) reported fromSpringfield, Massachusetts
@CallofDuty @Xbox @Xfinity tf going on with yall services... **** keeps singing out and updating
- Jon Snow (@mattdupont17) reported fromSpringfield, Massachusetts
@XfinitySupport I have had the worst experience in my 20 years as a customer with xfinity recently. I have a gigabyte plan and I'm a preferred customer. I have tried to get the XB8 since it came out in April. You have sent me the XB7, which I already have TWICE now. Terrible
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
The Comcast girl just said “ I’ve noticed you’ve called everyday about the same issue “ so why haven’t you sent out a technician blood
- Specter_779519 (@7795Specter) reported fromWestfield, Massachusetts
Xfinity 6gig internet service very cool.
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity my wifi is down AGAIN
- Scott Greene (@Scotty_Ballgame) reported fromLongmeadow, Massachusetts
Can someone in the know please explain to me how this @WWENetwork on @peaco*ckTV works? I get Peaco*ck as part of my @Xfinity package. I've also been paying $9.99/month for #WWENetwork. Do I need to keep paying for Network since I have Peaco*ck? Is app diff from what's on Peaco*ck?
- Matt Castonguay (@MCastonguay27) reported fromWest Springfield, Massachusetts
@comcast is the WORST company on the planet to deal with. THAT is a hill I’m willing to die on. 6 HOURS. 6 hours today on multiple phone calls and in-person. No hyperbole — would rather nail myself to a burning building than deal with this dumpster fire company.
- Anf 👦🏽 (@therealAnf_) reported fromSpringfield, Massachusetts
@TalkinGiants @Rubenfvargas Xfinity sucks tho lol they don’t have nfl network
- Julieee (@DancerJulieee) reported fromSpringfield, Massachusetts
@Xfinity I have experienced awful internet for two months now and have been on the phone with your support team every other day. Nothing has been resolved. I’m a teacher doing remote learning and I need my internet working
- Jayson Sanchez | J Fonz ⚡️ (@JaySan2k1) reported fromSpringfield, Massachusetts
@comcast did you know your #comcast #customerservice is horrible? We waited 25 min to speak with someone... then got transferred twice because the agents didn’t understand what our inquiries were... @comcastcares
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Having to miss at least a day of work because of @Xfinity problems is incredibly frustrating. Had to cancel an extra help session with some students and am leaving the teachers I work with in a rough spot.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- NaturalVentilation (@NaturalVentila1) reported
@X1000D Do you have basic reading comprehension problem? Comcast is data capping using their own opaque meters.
- AV44 (@Bigdaddy_Perry) reported
Anytime these Haitians in my house piss me off, I go on my Xfinity app and suspended the WiFi access on their devices and tell them there is an outage in the area.
- jon (@jnyasn) reported
@comcastcares Hey Comcast need some help here.
- Dustin Williamson (@PantsOfParty) reported
@Xfinity @comcast @comcastcares so during a pandemic you are going to introduce data caps. Everyone else has gotten rid of them and you add new ones. Awful company. If you weren’t a monopoly you would be out of business.
- 𝓴𝓪𝓭𝓮𝓷 (@____kaden) reported
@Xfinity yall wifi ******* SUCKS bro
- SGR (@sgeorgetter) reported
@Big_Jimbo75 While that’s true most places, that’s not really the problem here. In Chicago I can get AT&T, Spectrum, RCN, or Xfinity. It’s more that my apartment building decided for me that it can only be AT&T, and they went with a provider that no longer offers true cable for new customers.
- super popular and definitely mean (@lil_oonz) reported
@Xfinity NEED HELP INTERNET IS OUT
- Angelo Mariucci (@angelom1972) reported
@SAINtJHN @Xfinity @SoundCloud Comcast service service sucks!! Has not worked right since 11/11!!!
- Angelo Mariucci (@angelom1972) reported
@Xfinity @HERMusicx @pandoramusic Comcast service service sucks!! Has not worked right since 11/11!!!
- Dustin Williamson (@PantsOfParty) reported
@comcastcares my speeds are my modem at only 421 mbps down doing repeated tests. I pay for gigabit. I need this fixed ASAP and get the speeds I pay for.
