The map below depicts the most recent cities in the United Kingdom where BT (British Telecom) users have reported problems and outages. If you are experiencing problems with BT (British Telecom), please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
BT (British Telecom) users affected:
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 1306 |
| Birmingham, England | 418 |
| Manchester, England | 336 |
| Croydon, England | 218 |
| Leeds, England | 195 |
| Tower Hamlets, England | 173 |
| Glasgow, Scotland | 160 |
| Islington, England | 149 |
| Hackney, England | 147 |
| Bristol, England | 145 |
| Ealing, England | 127 |
| Southwark, England | 114 |
| City of Westminster, England | 99 |
| Cardiff, Wales | 95 |
| Liverpool, England | 92 |
| Harringay, England | 88 |
| Edinburgh, Scotland | 83 |
| Newcastle upon Tyne, England | 77 |
| Leyton, England | 69 |
| Bermondsey, England | 66 |
| Southampton, England | 64 |
| Camden Town, England | 58 |
| Leicester, England | 56 |
| Coventry, England | 56 |
| Bushey, England | 54 |
| Sheffield, England | 53 |
| Nottingham, England | 51 |
| Reading, England | 48 |
| Paddington, England | 46 |
| West Bromwich, England | 46 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
Stuart Kerr (@Stuker08) reported @bt_uk What is the best way to raise a complaint? Ordered an internet upgrade months ago and have been given 4 dates when Open Reach/Kelly group were going to come. Not turned up once and not a call to say they won’t be coming. I can’t keep taking days off work for a laugh! 😡🤬
- Marco Catena (@miscreatedmarco) reported
@_502JoJo @bt_uk Here in the UK you can do it after 8 weeks, and I've done that and my case is under investigation still. BT wanted to settle but I said no because I'm still dealing with the same issue.
- Carter (@CatchCarter_Now) reported
Why am I paying - premium @bt_uk for WiFi... I can’t even enjoy in bed. Renting a small one bed flat. The gaff isn’t big at all. The signal should be able to reach!You seriously forcing me to part with more cash to get basic coverage is ridiculous and outrageous!
- Skye | #KylieDisco OUT NOW!! (@T1D_Minogue19) reported fromMundesley, England
@bt_uk Hi, been using my data all day, I have someone coming tomorrow to find out the problem as it might be a wiring issue.
- Leslie Rogers (LeslieDaWelsh1) (@LeslieRogers5) reported
@bt_uk my internet is down, it says to phone but phone lines are closed. Will someone please sort this out!!!
- StylingLifeToday (@monicat2017) reported
@btbusinesscare I have an issue with a charge that has been added to my bill that I should not have been charged for and need it refunded
- Matt Long - Actor/Producer (@MattLong1980) reported
Annnnd the @bt_uk @BTGroup comedy show continues. Promises of callbacks from exec customer team that don't happen. Then to top it all off. I'm charged for the services that they have not delivered. I might have to use BT as a case study on how NOT to do customer service.
- Sean Macleod 🏳️🌈 (@CllrSeanMacleod) reported
Holy crap batman @bt_uk are digging up the garden 😳
- Maia Hendrickx (@Maia_VocalCoach) reported
@bt_uk Hi James - I did actually look at this before contacting you. The document tells me to contact my service provider to make a complaint. That’s BT.
- 2ks Security Ltd (@2KsSecurityLtd) reported
Well @BTGroup @BTCare @bt_uk have really surpassed themselves with bad customer service again. Promised line and broadband installation at new office failed despite assurances. No promised calls received and now a new order has to be made. Fuming 🤬🤬🤬
- Carter (@CatchCarter_Now) reported
Now forced to use my #EE mobile data as my @bt_uk has kicked me off my own WiFi and is stating the password I create is incorrect.Truly had enough. Where do I complain? Which team switches me to a company who is actually going to care for their customers and over decent service
- theBikersBaker (@OlebenKenobi) reported
@btsportmotogp very sad it’s the last weekend but one thing I will NOT miss is the tediously awful repetitive advertising on @btsport it’s just dross
- Yeyeyeyee (@Sc0peZy) reported
@bt_uk Oh ok. Is there some sort of email service that would update me on when you might get more stock or would I just have to keep checking your shop?
- Carter (@CatchCarter_Now) reported
@bt_uk This is ridiculous. I have had nothing but problems and issues since I purchased the plan. Changed it from what is on hub to something I will remember however I don’t understand now why it’s kicking me off my own WiFi and stating incorrect. Now it’s dancing blue and green...
- mf (@my4thimpact) reported
@bt_uk first thing in the morning when you want things in order and the BT WiFi is not working it’s making your life HELL!!!! I really wanted to swear..... it is frustrating!!!!!
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