US Global Mail serves 80,000 customers and has over 20 years of experience in the international shipping industry. It's one of the world's most trusted mail forwarding service providers. This company gives you a U.S. address to get all your mail, packages, and online purchases forwarded to you anywhere in the world.
But is it the best option when it comes to mailbox services? Let's look at the features, pricing plans, customer reviews, and services US Global Mail offers to determine if it’s worth using and how it compares against other options like Stable.
Overview of US Global Mail
US Global Mail is a Texas-based company founded in 1999. As a critical player in the industry, US Global Mail provides essential mail services, including:
- A permanent street address in the U.S. for mail and package reception
- International shipping with discounted rates
- Virtual mailboxes where customers can view and manage their mail online
You can forward all your mail from different addresses to one virtual address. US Global Mail also offers various additional services to its customers, such as:
- Package consolidation
- Mail scanning and forwarding to any country worldwide
- Shipping insurance
- Competitive shipping rates
- Digital document archiving
Additional services you can enjoy with the US Global Mail include free storage for up to 90 days and repackaging services aimed at delivering a comprehensive solution for mail management and forwarding needs.
Who is the ideal customer for US Global Mail?
The typical customer for US Global Mail is often an individual or business located outside the United States who is looking to streamline their international mail and package forwarding processes, including:
- People who are temporarily living abroad
- Frequent travelers
- Expats
- Businesses with international locations
Another potential customer could be someone looking for a U.S.-based address to access exclusive deals or services available only in the United States.
But if you seek a more intuitive solution, Stable is a great alternative. With Stable, you can easily get a local address in the U.S. and forward packages to any international destination.
Stable’s virtual mailbox services provide customers with additional features, such as:
- Mail scanning and forwarding services
- Digital archiving
- Shredding services
- Check depositing, where you can automatically deposit mailed checks into a bank account of your choice
Stable’s customer support is also available around the clock to address any issues or questions you may have.
US Global Mail services offered
US Global Mail provides various services beyond just mail and package forwarding, including:
- A permanent U.S. street address
- Shredding
- Unlimited incoming mail
- Unlimited forwarding addresses
- Free check deposits
Physical U.S. address
US Global Mail provides you with a legitimate, physical U.S. address, not a P.O. Box, which is one of its most valuable services.
This feature allows customers, regardless of their location, to order goods from U.S.-based retailers or receive important mail from U.S. government agencies. You can use the given physical U.S. address for your personal use or for business, and it’s useful for international shoppers, expats, or businesses operating outside the U.S. but requiring a U.S. presence.
Mail management
US Global Mail's mail management service provides customers with a virtual mailbox to view and manage their mail online. Upon receipt of mail or a package at your assigned U.S. address, US Global Mail will notify you via email. You can then log in to your virtual mailbox from anywhere and decide what actions to take.
Virtual mailbox
The virtual mailbox service US Global Mail offers stands out in its field. It allows you to access and review your mail virtually — from anywhere in the world — which customers, especially international clients, highly appreciate.
Upon receipt, the service gives customers a digital overview of their mail and packages at their assigned U.S. address. Customers then have the liberty to instruct US Global Mail via their online platform on what steps to take next, whether to open and scan the mail, forward it, or discard it.
US Global Mail pricing options
US Global Mail offers different plans and packages to suit customers' needs. Customers can choose from two plans: Basic and Plus.
Basic plan
The Basic plan US Global Mail offers is priced at $9.95 monthly when billed annually and $14.99 billed monthly. This plan provides:
- A physical U.S. address
- Unlimited incoming mail
- Bank-grade encryption
- Access to the virtual mailbox
- Free check deposits
- Mail scanning for a nominal charge upon request
You can use this plan if you have a moderate mail volume and want to keep your costs low while still receiving essential services. It’s only available for a single user, and you get up to 45 days of physical mail storage for free and up to 60% off on shipping costs.
Plus plan
The Plus plan is priced at $14.95 per month when billed annually and $19.99 billed monthly. This plan offers all the features included in the Basic plan plus:
- Unlimited forwarding addresses and additional cloud storage for incoming mail and packages
- Mail scanning upon request, with no additional fees
- Up to ten users under the same account
- Unlimited physical storage of mail and packages for up to 90 days
- Up to 80% off on shipping costs.
The Plus plan is well-suited for individuals or businesses who receive a higher volume of mail or require the additional features it offers.
Third-party review ratings for US Global Mail
To give you a comprehensive idea of what real US Global Mail customers say about their service, we’ve compiled some of the top reviews from several popular review sites below.
G2
G2 Reviews gives US Global Mail 3.8 out of 5 stars, with customers noting the convenience and reliability of the services provided.
Here are some of the top reviews:
"US Global Mail was always very timely and professional with all inquiries. I lived abroad in Europe for 2.5 years and their service was invaluable."
“In January 2022, they started to charge for physical mail storage by weight. The pricing is prohibitively expensive at 99 cents per typical piece of mail per month… What is heinous is that they never sent out any piece of communication regarding this pricing change… It is a terrible business practice to NOT inform your customer about an upcoming pricing change.”
"I'm not getting any mail, nor any notifications."
Trustpilot
Trustpilot gives US Global Mail 4.7 out of 5 stars, with customers appreciating the efficiency and customer service provided by the company.
Some of the customer reviews include:
"US Global Mail has been completely reliable with all my mail handling and forwarding needs. Their systems and processes are easy to use and work smoothly and effectively. Opening an account or adding another family member could not be simpler - a matter of minutes."
"They charged my credit card $600 to auto-renew my account--with absolutely no warning or message that it was coming due. Then, when I decided to cancel, refused to refund any of it because it was against their policy."
Sitejabber
U.S Global Mail has a rating of 3.33 stars out of 5 on Sitejabber, with customers commending the reliability and convenience of their services.
The reviews include:
"I live in Mexico City and began using US Global Mail before moving here in December 2015. USGM has provided perfect service. They have worked out deals with overnight carriers that make it extremely affordable to get important pieces of mail to me here in much less time than it would take for senders to send mail to me directly and at no additional cost to senders. The few times I've needed to speak with customer service I found them most helpful. Even if you think you don't need a U.S. address, you probably do. I highly recommend US Global Mail."
"I have had blank checks sent from the bank when they were not supposed to. I marked the checks for secure deletion. Someone there took those checks and I am still receiving notices to this day of people trying to cash them against my account from my bank. It also costs me to have those letters opened and scanned, something that was their fault."
How does Stable stack up against US Global Mail?
When comparing Stable with US Global Mail, it becomes clear that both have their strengths. However, Stable edges out US Global Mail due to several key factors, such as:
- Streamlined virtual mailbox services including check deposits, mail scanning, forwarding, shredding, tagging, and custom teams
- High-volume mailroom services and a user-friendly interface, significantly enhancing its usability
- Automatic mail routing and custom user permissions so your mail only reaches relevant parties, reducing noise and time spent managing mail for your team
- Straightforward and affordable pricing starting at $24.50/month with our business discount, offering better value for the money — no hidden costs
- Stable's customer service team is responsive and proactive in resolving issues and queries, which users find extremely valuable
- An extensive range of services, including additional features not offered by US Global Mail, such as reminders for important filing deadlines, registered agent services, and integrations with Slack, Quickbooks, Google Drive, and Zapier
While US Global Mail has strong reviews and a good reputation, Stable combines affordability, excellent service, and a more comprehensive suite of features, making it the better choice for many customers.
Try Stable today
US Global Mail is a reliable and convenient service. However, Stable offers better value for the money, great customer service, and a range of features not available with US Global Mail. With all of these advantages, plus a hassle-free interface, it's clear why so many customers choose Stable over US Global Mail.
If you're looking for a secure, reliable, and affordable way to manage your mail, look no further than Stable. Sign up today and manage your mail from anywhere in the world.
