Frequently Asked Questions
- Rage Room
- Axe Throwing
- General
What is a Rage Room?
A rage room, aka an anger room or smash room is an entertainment venue where participants can smash and break things such as glasses, plates, electronics in a controlled and safe manner. The experience is exhilarating and also therapeutic.
We try to include some bigger items such as TVs, laptops and computers but they cannot always be guaranteed.
You can also bring your own items, however some items are restricted.
If you’d like to bring your own smashables, please contact us in advance to check.
What happens on the day?
On arrival you will check in with the team. You will receive a safety briefing and introduction. The team will get you fitted in your safety gear and then lead you to your dedicated rage room. Here you can either choose a type of music/artist to play into the room or we can play a spotify playlist that you curated into the room, choose your weapons of destruction and have at it at the smashables.
Your booking is for 30 minutes of smash time.
What should I Wear?
Be sensible, please wear comfortable closed-toe shoes that cover the whole foot. Heels, sandals and flip flops aren’t allowed.
We will supply all of the protective gear you will need. So please cover your tootsies
What is the Age Policy?
Due to the nature of the business, our insurance requires the youngest participant to be at least 10 years old.
Some weapons are not available to persons under 18.
PLEASE NOTE:
If you are lucky (or unlucky) enough to not look your age, we may ask for ID as proof of age – we suggest those lucky/unlucky people bring a passport.
Can i play my own music?
Each of our Rage Rooms has a speaker that is connected to it’s own dedicated Spotify account. You can either:
- Choose from one of our curated playlists
- Choose an artist you want to hear
- Bring your own playlist (min. 30 minutes and ensure it is public) and we’ll play it into the room
What happens to the smashed items after?
A magical fairy comes in every night, cast’s a little spell and the smashed items are transported to a trusted recycling partner.
Is it safe?
We provide you with all the safety gear you require to minimise the potential for injuries during the activity, however, some common sense is required from you.
Who would of thought jumping out of a plane with a big bed sheet in a backpack would be a good idea?
Can I bring my own items to smash?
Yes! you are welcome to bring cups, plates, glasses etc and bring as many as you can carry. You can also bring electronic items that meet the following guidelines.
- Requires only 1 person to carry the item
- Does not contain liquid, gas or aggregates of any kind or amount.
- All batteries have been removed.
- No Big Back (old style) TVs
- No Microwaves
- No Power tools
Please bear in mind that we do not have in site parking and the closest public parking is approx. 5 minutes walk away.
Please enquire through our contact us page for more information.
Can I recycle old electronics here?
Yes! If you have any old electronics that may or may not be working you can drop them off or post them to our venue and we will dispose of it safely and responsibly.
We also take small furniture such as wooden/plastic chairs, small tables (table for 2), small chest of drawers, small book cabinets, DVD racks etc
Please enquire through our contact us page for more information.
What is an Axe Throwing Experience??
Believe it or not, we provide a safe environment for you to throw axes.
We have six lanes and an instructor / safety advisor with you throughout the experience. They’ll show you the safe and proper way to throw an axe, as well as a few fancy throws to try, and then they’ll set you up for some games to play.
What happens on the day?
On arrival you will check in with the team. We’ll take you to your dedicated lane and our instructor / safety advisor will guide through the do’s and don’t and how to throw an axe.
You can order food and drinks from the table.
What should I wear?
- NO open toe footwear, you will not be able to participate.
- If you have shoulder length or longer hair, it should be tied up into a bun or short pony tail alternatively you can wear a hat/cap.
What is the Age/Height Policy?
Due to the nature of the business, our insurance requires the youngest participant to be at least 10 years old.
PLEASE NOTE: We may ask to see some form of verification of proof of age – a Passport would be best.
Is it safe?
Our instructors/safety advisors are there to ensure you have a great time and everyone stays safe, however, some common sense is required from you.
Who would of thought jumping out of a plane with a big bed sheet in a backpack would be a good idea?
Can I bring my own axe/hatchet?
Sorry, no
Our axes have been tested and approved for our venue and activities.
Are there any rules I should know?
Our instructors will go through these with you before you start but:
- No one under the age of 10 will be permitted to participate in axe throwing.
- Kids 8-15 must be with a participating parent or guardian over the age of 18.
- Acting like a wally of any kind is strictly prohibited. Such behaviour may lead to your removal from the venue, without a refund.
- All guests must respect Rage Out staff and other players at all times. Any harassing behaviour will not be tolerated.
- You cannot throw with open-toe shoes. Only closed-toe are acceptable.
- You must not throw axes at any target being used by another player at the same time.
- Players will not throw axes at any targets not designated to their group.
- If you do not demonstrate the ability to safely handle or throw axes, you will not be allowed to participate in further and will asked to spectate or leave.
- No one on site will interfere with a thrower in any way when they are throwing or preparing to throw an axe. Interference will result in removal from the venue.
- Spectators shall remain outside of the identified throwing area, which is defined by the coach and a thick red line.
- Axes must not leave the identified throwing area, we operate a 3 strike policy. Your 3rd strike is removal from the venue.
Where are you based?
Our address is:
89 Bank Street in Maidstone.
We are just down the road from the Metro Bank & Costa Coffee and right next door to The Brenchley pub
There is lots of public parking within 5-10 minutes of the venue and NO direct parking at the venue.
Are you Wheelchair friendly?
We are indeed!
The Rage Rooms and Axe Throwing lanes aren’t suitable for more than 1 wheelchair at a time per activity.
Can i change my booking date or time?
You most certainly can … simply scroll to the top of this page and click MY BOOKINGS from the menu. You will e required to login, please use the EMAIL Address you provided at booking at then click FORGOT PASSWORD, you’ll be sent a Reset Password email so you can reset and then login to change your booking.
What is the cancellation policy?
For full details, please read our Booking Policy here.
We do not allow cancellations and we do not issue refunds. BUT we are happy to rearrange your event to any date or time. As long as you give us more than 24 hours notice.
If you arrive late, you may lose time in the Rage Room and we do not give refunds or partial refunds.
When should I arrive?
10/15 minutes is more than enough. Your briefing will start at your allocated time slot and then we will get you set up and ready to smash! However we do have a liability “I won’t be silly” waiver that needs to be signed beforehand
For example, your slot starts at 4:00pm and you arrive at 3:45pm, complete our ‘I wont be silly’ forms and you’re good to go for 4pm.
DO NOT BE LATE – We have lots of bookings back to back so if you’re late you will lose smashing time SORRY.
Can I do a Rage room and then Axe Throwing?
You can do anything you want if you really put your mind to it! but, Yes, you’ll be offered to add another experience to your booking during the checkout process. We can’t guarantee you’ll get a slot immediately after your first experience finishes, but check out the available slots. A rage room is 30 minutes and axe throwing is 60 minutes, so please book accordingly.
Do you have customer services?
Of course! Our friendly and knowledgeable managers run our calls and emails and try to respond ASAP. Just visit thecontact uspage for more info.
Can i record my experience?
How do I book Axe Throwing or a Rage Room?
Click on ourBOOK NOW page, select your date and time, select your number of guests, fill out your contact and billing details and that is you all good to go. Just remember to arrive 15 minutes BEFORE your scheduled start time.
