IT Service Catalog | Emory University

25LiveRoom and Space Management application offers scheduling and optimized space utilization solutions

Academic Course Delivery and SupportSupports the teaching and learning mission of Emory University through a variety of services

AdirondackAdirondack gives students the ability to select their Residence Hall Room, Dining Plans, and associated options.

AWS at EmoryAWS at Emory is Emory University's preferred and recommended cloud service for faculty-led computational needs. The service provides access to Amazon's cloud computing services, including computing, storage, database, etc., with a few exceptions that have been blocked for security purposes. The service is a multi-mission platform that can facilitate the advancement of science, education, and service across the University.

Azure Self Supported SubscriptionsAzure Self Supported Subscriptions are part of Microsoft's Azure Cloud Services offering. This capability is not supported by Emory IT but does require approval to use.

Call Center ManagementThe Call Management System interfaces with the telephone system to collect call traffic and performance data

CanvasCanvas is a cloud-based online learning environment used to support teaching and learning at Emory. Canvas provides tools for sharing documents and other course materials, managing assignment submissions and grading, collaborating and communicating, taking quizzes, and many other course-related activities.

Collaboration and ConferencingCollaboration and conferencing tools help bring people together to communicate and achieve a common goal. A range of technologies is available to create and support a wide variety of approaches to collaboration.

Commercial Data Protection for Microsoft Copilot (formerly Bing chat)Commercial data protection for Microsoft Copilot is Emory's secure instance of Microsoft's Bing search engine enhanced with leading OpenAI ChatGPT4 generative AI technology (formerly "Bing Chat Enterprise")

Confluence WikiConfluence Wiki provides a tool for groups to document and collaborate together.

Database ManagementDatabase Management provides OIT and departmental customers/applications with the most robust, scalable, and highly available database service to meet their data and business needs. The majority of Emory University’s OIT applications run on relational database management systems (RDBMS) and managed by the OIT DBA team. As of today, OIT Database Management offers its application solution in Oracle, MS SQL Server, MySQL, PostgreSQL (AWS RDS), and Mongo Atlas DB (Cloud).

Document ManagementEmory Document Management is the service that provides the ability to access files online at any time, from anywhere.

EHConnectEmory Healthcare Information Services (EHC IS) provides access to on call calendars, paging services, Spok Mobile (secure messaging), and hospital directory services for Emory Healthcare and Emory University faculty and staff.

EmailEmory's Office of Information Technology (OIT) provides messaging and collaborative software to all Emory (both University and Healthcare) faculty, students and staff.

Emory's Software DistributionSoftware Distribution administers academic software licensed by the University and also consults with faculty, staff and students about products they need.

Enterprise Cloud ServicesEnterprise Cloud Services (ECS) is Emory University's preferred and recommended Cloud service for enterprise applications. The service provides application owners a cloud platform within Amazon Web Services to build and run their applications with central IT support. Unlike the AWS at Emory service, which is designed to provide users with an autonomous experience, Enterprise Cloud Services provides a more managed service with pre-built solutions to help with deploying and operating enterprise-style applications - including data protection, deployment pipelines, disaster recovery, high availability, logging, monitoring, networking, patching, remote access, and security services.

GitHub at EmoryGitHub at Emory is the software development platform and source code control system offered by Emory OIT through GitHub Enterprise.

Identity and Access ManagementAt Emory, Identity and Access Management facilitates the management of electronic identities, used to initiate, capture, record and manage user identities and their related access permissions in an automated fashion

Integration OperationsThis service most commonly used for software that enables communication and management of data in distributed applications

IT Service ManagementPeople, processes, and tools that enable service management

IT Service Management: ServiceNowEmory IT strives for excellence in technology and customer service. To best accomplish this, Emory IT professionals use an IT Service Management (ITSM) system, ServiceNow, which automates the request and response process for them and their customers – the Emory community.

Microsoft 365 SoftwareEmory's Microsoft 365 software license is available to all Emory Employees (Faculty, Staff, Students and Healthcare) and is paid for by Emory. The license includes five (5) add-on subscription products that are available to Faculty, Staff and researchers for a nominal monthly fee.

Microsoft CopilotMicrosoft Copilot is an AI-powered productivity tool that uses large language models (LLMs) and integrates your data with the Microsoft Graph and Microsoft 365 apps and services. It works alongside popular Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and more. Microsoft 365 Copilot provides real-time intelligent assistance, enabling users to enhance their creativity, productivity, and skills.

Mobile Application DevelopmentMobile App Distribution provides processes and tools around the review, approval, publication, and distribution of both internal and public mobile applications

Network ManagementEmory OIT Network Services provides a robust network management service referring to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.

Operations Control-ManagementOperations Control and Management is a suite of offerings that helps ensure our IT services are delivered effectively and efficiently

OPUSCurrent students, prospective students, faculty, administrative staff, and former students can access student information through OPUS.

Project ManagementEmory's Office of Information Technology (OIT) Project Management Office (PMO) is here to deliver value to the Emory Enterprise by enabling our faculty, staff, and students to deliver project outcome

Project Management: Business AnalystThe Business Analyst team within Emory's Office of Information Technology (OIT) provides a range of services that support the implementation of new IT solutions, products, services, and research endeavors.

Reporting and AnalyticsEmory University's administrative Data Warehouse forms part of the Business Information Management service consisting of a central repository of Emory's historical data.

Server ManagementRunning multiple independent virtual operating systems (VMs) on a single physical computer

Staff-Faculty Technology SupportThe Client Services team offers desktop support services based on a negotiated and executed Service Level Agreement (SLA). These IT professionals specialize in supporting desktop computers, departmental applications, and related technology.

Storage ManagementStorage Management provides central IT, academic, and research customers with a cost effective and highly available service to address their file and data management needs.

TableauTableau enables the Emory community to see and understand their data, answering valuable business questions and giving insight into a large data sets collected over time. This fosters collaboration between colleagues and creates a culture of data driven business.

Video TechnologiesEmory's Office of Information Technology (OIT) is a leading national trendsetter in providing innovative video technologies and broadcast services supporting the teaching, learning, research, and service missions of the University.

Voice ServiceEmory's Office of Information Technology Services (OIT) provides Voice Service for over 30,000 telephone lines across the Emory Enterprise, including all University and most Healthcare facilities.

What is Web Hosting?The Web Hosting service provides a web presence for Emory University and related organizations.

WordPress (ScholarBlogs)An open source blog tool that is easy to use and customize

IT Service Catalog | Emory University | Atlanta GA (2024)